SAMEDIA USA - FAQ

REGISTERING

DO I HAVE TO REGISTER AN ACCOUNT ?
No, it is optional. You can either create an account or checkout as a guest. We highly recommend you to create an account: it is FREE and allows you to view your order history, save your details for faster checkout on future purchases. We could even offer anytime some special promos for registered customers.

I HAVE FORGOTTEN MY PASSWORD. HOW CAN I RECOVER IT ?
Just go to the account recovery page, enter your email address and follow the instructions.

ORDERING

CAN I BUY OFFLINE ?
Once you are ready to order, you can either request us to prepare an invoice for payment or you can jump online and order directly through our website. Online buying is much more simple and less time-consuming.

IS MY ORDER LOCKED BEFORE OR AFTER I PAID ?
Your order is not locked in and being processed until we receive full payment. We will advise as soon as possible if for some reason your products are not in stock or have a longer than 15 days turnaround lead time from order to delivery.

HOW DO I TRACK MY ORDER ?
Once your order is ready for dispatch, you will receive an email from us advising the estimated date of delivery and any tracking advice you will need from dispatch to delivery.

DELIVERING

WHERE DO YOU DELIVER ?
We deliver directly to your door anywhere within USA.
 
HOW LONG DOES IT TAKE FOR MY FULL ORDER TO ARRIVE ?
You can expect to receive your order within 2 to 7 working days from the day your order is ready for dispatch. There are exceptions to this and usually this is stated on the product page. After dispatch, it usually takes 2-7 days to get to you.
 
I ORDERED 10 DAYS AGO. WHEN WILL I GET MY ORDER ?
If it has been 10 days since your order please contact our customer service team quoting your order number via email to contact@samedia.com.
 
MY ORDER HAS SHIPPED BUT I CANNOT SEE UPDATES WHEN I TRACK IT. WHAT CAN I DO ?
If you are facing this problem, please contact our customer service team quoting your order number via email to contact@samedia.com.

PAYMENTS 

WHAT METHODS CAN I PAY ON ? 
We accept Mastercard, VISA, Apple Pay, Pay Pal, Google Pay, Elo, JCB, Amex, Discover...
  
PAYMENT SECURITY
All payments made to SAMEDIA CORP are processed through your preferred payment method. No information regarding your payment is stored by SAMEDIA CORP. It is advisable before making an online payment, that you have an anti-virus program installed and that it is up to date. A recent, thorough malware scan on your PC is also recommended. SAMEDIA CORP cannot be held liable for any infringement or compromise on your sensitive information. 

WHAT IF I ORDERED THE WRONG PRODUCTS ? 
Please read our Returns & Refunds page. 
  
RETURNS

Please read our Returns & Refunds page.